lemon88 Privacy Policy
lemon88 is committed to safeguarding and protecting the personal information of every player. This document clearly explains how we collect, process and store your data on our online casino platform.
Our Commitment
lemon88 Data Protection Principles
Every data-related decision we make is guided by six core principles that protect player privacy at lemon88.
Ongoing Data Security
Your personal information is stored with encryption and strict access controls. We ensure that no unauthorised party can access your lemon88 account data.
Minimal Data Collection
We only collect information that is genuinely necessary to provide services, process payments and comply with our international licensing requirements.
Control in Your Hands
You have the right to access, correct or request deletion of your personal data. lemon88 respects your rights as the owner of that data.
Full Transparency
This policy is written in clear, easy-to-understand language. Any changes to how we handle data will be communicated to players in a timely manner.
Limited Purpose of Use
Data collected is only used for the stated purposes — platform operations, identity verification and transaction processing. We do not sell data to third parties.
Licensing Compliance
lemon88 operates under international licensing that requires high data protection standards, including the prescribed Know Your Customer (KYC) procedures.
This Privacy Policy explains how lemon88 collects, uses, discloses and protects your personal information when you use our online casino and sports betting platform at lemon88.one. By registering an account or using any lemon88 service, you agree to the terms set out in this policy.
We encourage you to read this document carefully. If you do not agree with any provision here, please stop using the lemon88 platform and contact our support team.
1. Information We Collect
lemon88 collects personal information from you in several ways during the registration process, platform use and interactions with our customer support services.
1.1 Information You Provide Directly
- Full name as on your identity card (MyKad) or passport
- Date of birth — to verify the minimum age requirement of 21 years
- Active email address and mobile number
- Account password in encrypted form
- E-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay) or bank details for FPX and DuitNow
- Copy of identity document during the KYC (Know Your Customer) process
1.2 Information Collected Automatically
- Device IP address and general geolocation data
- Web browser type, operating system and device type
- Game activity logs, betting history and transaction records
- Session data including login and logout times
- Cookie information and device identifiers
lemon88 does not directly collect credit card or debit card numbers. All payment transactions using local e-wallets, DuitNow, FPX or cryptocurrencies (USDT, BTC, ETH) are processed through secure, third-party payment gateways.
2. How We Use Your Information
Information collected by lemon88 is used solely for legitimate platform operations and to meet the international licensing requirements that bind us.
- Creating and managing your lemon88 player account
- Processing deposits using methods such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrencies
- Processing withdrawals within 15 minutes to 2 hours
- Verifying your identity as part of our KYC procedures
- Providing 24/7 customer support via live chat and email in Bahasa Melayu and English
- Sending account-related notifications, promotions and service updates
- Detecting and preventing fraud, money laundering and platform abuse
- Ensuring compliance with international licensing and industry standards
- Improving the gaming experience based on usage pattern analysis
⚠️ The minimum deposit at lemon88 is RM30 and the minimum withdrawal is RM50. These transaction records are retained by lemon88 for regulatory compliance and internal audit purposes.
3. Information Sharing and Disclosure
lemon88 does not sell, rent or commercialise players' personal information to any third party. However, there are limited circumstances where disclosure of information is necessary:
3.1 Third-Party Service Providers
lemon88 shares certain information with trusted service providers to enable platform operations, including payment processors, gaming platform providers and identity verification services. All such parties are bound by strict confidentiality agreements.
3.2 Legal and Licensing Requirements
We may be required to disclose certain information to licensing authorities or regulatory bodies when mandated by law or our international licensing terms.
3.3 Fraud Prevention
In cases where there is suspicion of fraudulent activity or financial crime, lemon88 reserves the right to share relevant information with the appropriate authorities.
4. Data Security
lemon88 implements various technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or disclosure.
- Data encryption during transmission using SSL/TLS protocols
- Password storage using cryptographic hashing methods
- Role-based access controls for internal staff
- Continuous system monitoring to detect suspicious activity
- Regular security audits by independent experts
- Server infrastructure hosted in internationally certified data centres
While we take all reasonable steps, no online system can be guaranteed 100% secure. You are advised to use a strong and unique password for your lemon88 account and not to share your login details with anyone.
5. Cookies and Tracking Technologies
lemon88 uses cookies and similar tracking technologies to improve user experience, analyse platform traffic and ensure the platform functions properly.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functions including login session verification and transaction security
- Performance Cookies: Collect aggregate data on how players use the platform for improvement purposes
- Functional Cookies: Save your preferences such as language and display settings
- Analytics Cookies: Help us understand overall platform usage patterns
You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect certain functions of the lemon88 platform.
6. Your Rights Over Personal Data
As a lemon88 player, you have several rights regarding your personal data. You may submit any request relating to these rights through our customer support team.
Right of Access
You have the right to request a copy of the personal information we hold about you.
Right of Correction
If your personal information is inaccurate or out of date, you may request that we correct it.
Right to Erasure
In certain circumstances, you may request the deletion of your personal data. However, this right is subject to our legal obligations to retain certain records for periods specified by the licensing authority.
Right to Object
You may object to the processing of your personal data for direct marketing purposes at any time.
Right to Data Portability
You may request your personal data in a structured, machine-readable format.
7. Data Retention and Deletion
lemon88 retains your personal information for as long as your account is active or as long as it is needed to provide our services. Following account closure, we may be required to retain certain data for periods mandated by our international licensing requirements, typically for audit, fraud prevention and legal compliance purposes.
Financial transaction records, including deposits and withdrawals, are retained for periods specified by the licensing authority. Such data cannot be deleted upon individual request if doing so would conflict with our legal obligations.
8. Changes to This Privacy Policy
lemon88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, licensing requirements or applicable laws. When significant changes are made, we will provide reasonable notice to players via email or in-platform notification.
Your continued use of the lemon88 platform after the effective date of any such amendment means you accept the updated terms. We recommend that you review this page periodically.
9. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the lemon88 customer support team through the following channels:
- Live Chat: Available 24/7 directly within the lemon88 platform, in Malay and English
- Email: [email protected]
Our support team operates around the clock and will do their best to address your data privacy enquiries thoroughly.
Join lemon88
Play Safe, Data Secured
lemon88 combines international-standard data protection with a complete online casino and sports betting experience for Malaysian players.
FAQ
Privacy Frequently Asked Questions
Answers to questions commonly asked by lemon88 players about data protection and privacy.